Refund Policy

General Overview

This Refund Policy clearly defines the standardized return and refund rules applicable to all product orders placed on our official website, covering all mobile phone cases and digital device protective shells sold in our store. We adhere to a customer-oriented service principle and provide a simple, transparent, and efficient refund mechanism to safeguard every customer’s legitimate shopping rights and interests. All terms in this policy apply to all users without discrimination, and all refund procedures are implemented in accordance with unified official service standards.
Please note that all logistics services of our website include free shipping for all products, and the unified service rules such as delivery cycle will not affect the implementation of this refund policy.

Return Eligibility & Time Frame

We support a 60-day return window for all purchased products. Customers are eligible to submit a return application within 60 days upon successful receipt of the goods. To ensure a smooth refund process, the returned items must be kept in original condition, including intact packaging, unused appearance, complete accessories, and no artificial damage, scratches, deformation or other man-made problems.
This long return cycle provides customers with sufficient time to check product quality, compatibility and applicability. Whether the product does not match your device model, fails to meet your usage expectations, or has non-human quality problems, you can apply for a return and refund in compliance with the rules.

Refund Processing Period

After we receive your returned package, our professional inspection team will strictly check the status of the returned products. Once the returned items pass the verification and meet the return conditions, we will initiate the official refund procedure immediately. The whole refund processing will be completed within 5 to 10 working days.
All refunds will be returned through your original payment channel, and the refund amount is subject to the actual order payment amount. Since all products in our store enjoy free shipping, no shipping fee or additional handling fee will be deducted from your refund amount.

Non-Refundable Situations

To ensure standardized and fair operation, we specify the following non-refundable scenarios. Returns and refunds will not be accepted if the application exceeds the 60-day valid return period. In addition, products with artificial damage, severe wear, disassembly, modification, missing original accessories or damaged packaging caused by personal use are not eligible for refund.
We also do not support refund applications for customized damage, improper use damage, or normal wear and tear formed in the daily use of products, so as to maintain the fair implementation of service rules for all customers.

Order Related Rules

All order transactions on our website are settled uniformly in USD, and all refund amounts are calculated and returned in USD accordingly. The order shipment will be completed within 1 to 3 working days after payment confirmation, with a unified delivery time of 6 to 12 days. The normal delivery cycle will not be used as a reason for unconditional refund.
If the order is in the shipping process, customers can still apply for a return after receiving the goods in accordance with the 60-day return rule. We do not support intercepting shipments for refunds, and all refund procedures are based on the complete return and acceptance of physical goods.

Consultation & Support

If you have any questions about return conditions, refund progress, processing cycle and other related issues, please contact our official customer service team through the Contact Us page of our website. All official contact methods and email addresses are displayed on the Contact Us page. Our team will provide you with professional guidance and efficient after-sales support to ensure that every refund process is transparent and standardized.